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The Office Assistant is frequently the first contact for clients and visitors. This provides secretarial, clerical, and administrative support to ensure that services are provided effectively and efficiently.

Duties and Responsibilities:
Greet and assist all incoming clients and agency visitors; direct all people to the appropriate location and services. Answer and direct all incoming phone calls, check voicemails at the beginning, end and throughout shift; take and relay messages according to procedures.
Assure the readiness of the reception area for each working day/shift; open the building at the designated time and have all front desk activities fully operational at the start of business hours. Work collaboratively with the clinical and administrative teams to assist in communication with clients ensuring efficient flow of daily operations.
Assist client in accurately completing appropriate forms and documents all information according to procedures. Determine the financial status of clients and verify their insurance eligibility or sliding fee scale eligibility in accordance with procedure. Collect and apply payments according to procedure.
Schedule appointments as needed; date entry of new client date in EHR system as needed; Scan/upload/enter all new client paperwork- referrals, insurance card, ID cards, social security cards, birth certificates, certificates of Indian Blood, Sliding fee Scale paperwork according to procedure.
Respond to referrals received if no contact has been made by client to enroll within required timeframe specified by referral source. Filing of sign-in sheets, staff memos, miscellaneous forms, and paper charts as needed.
Send/respond to emails in accordance to policy, collect incoming and outgoing mail according to the procedure; Keep all internal keys to filing/supply cabinets secure and ensure all are locked in designated boxes at the end of the day/shift; Update reception area whiteboard monthly post announcement and office closures as needed.
Attend and participate in staff meetings and training; Adhere to/maintain client confidentiality according to HIPAA and Confidentiality of Alcohol and Drug Abuse Patient Records (42 CFR Part 2); Knowledge of and compliance with WGA and procedures; other duties as required or assigned.
Qualification:
• High School Diploma; or GED
• Technical skills including Windows-based computer programs, copier, fax, and other office-related equipment; preferably experienced with EHR
• Ability to prioritize a variety of tasks, following through to completion
• Excellent customer service, telephone skills, and office etiquette
• Ability to work accurately and efficiently under pressure
• Warm, outgoing personality
• Ability to interact effectively and in a supportive manner

Reference : Office Assistant jobs

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Published at 28-05-2024
Viewed: 129 times