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### Job Description

A Customer Service Representative (CSR) is responsible for providing excellent customer support by addressing customer inquiries, resolving issues, and ensuring a high level of customer satisfaction. The role involves direct interaction with customers through various channels such as phone, email, chat, or in-person.

### Responsibilities

- Respond to customer inquiries promptly and courteously.
- Resolve customer complaints and issues efficiently.
- Provide information about products and services.
- Process orders, forms, applications, and requests.
- Maintain customer records by updating account information.
- Handle returns and exchanges.
- Follow up on customer interactions to ensure resolution.
- Collaborate with other departments to resolve complex issues.
- Achieve customer service targets and metrics.
- Participate in training and development programs to improve service skills.

### Skills

- Excellent communication and interpersonal skills.
- Strong problem-solving abilities.
- Ability to handle stressful situations calmly and effectively.
- Proficiency in using customer service software and CRM tools.
- Good organizational and time management skills.
- Patience and empathy when dealing with difficult customers.
- Attention to detail and accuracy.
- Basic computer literacy.

### Education

-HND or B.Sc
- Associate’s or Bachelor’s degree in a related field (preferred).

### Experience

- Previous experience in a customer service role (preferred).
- Experience handling customer inquiries through various channels (phone, email, chat).

### Remunerations

- Competitive salary
- Opportunities for career advancement and professional development.

### Other Requirements

- Availability to work flexible hours, including evenings, weekends, and holidays.
- Ability to work in a fast-paced environment.
- Strong work ethic and commitment to providing excellent customer service.



Reference : customer care Representative jobs

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Published at 04-07-2024
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