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Support and Training
at Tri-Force Consulting Services in Pennsylvania
Title: Support and Training
Duration: 12 months
Client: Commonwealth of PA
Location: Harrisburg, PA
Note: The position is primarily remote. If required to work on-site the contractor will be provided with office space.
The applicant is the center of our universe.
Job Description:
Provide PIERS help desk support by responding to inquiries via phone and email
Provide initial and ongoing training to PIERS end-users in-person and on-line
Provide initial and ongoing training to immunization program staff
Serve as a liaison and contact for onboarding provider clinics
Develop training tools and guides for all PIERS end users
Update training materials and presentations as new IIS functionality is implemented or modified
Identify PIERS website needs and create content to address them
Post updated PIERS training materials and links to website as necessary
Respond to end user inquiries regarding training and onboarding
Conduct post-training outreach to end users to provide them with needed materials and to facilitate a seamless transition to PIERS
Conduct post-training surveys
Consistently treat end users, stakeholders, and co-workers with dignity and respect
Create and maintain a work environment that is welcoming and respectful of diversity
Assist with other related tasks and duties as necessary
Travel to in-person trainings as necessary
The contractor will be required to:
Complete weekly timesheet reporting in PeopleFluent/VectorVMS by COB Friday.
Provide weekly personal status reporting by COB Friday submitted on SharePoint.
Schedule project status meetings with both the Division Director and bureau leadership as required.
CONTRACTOR SKILLS AND EXPERIENCE REQUIREMENTS
Effectively and efficiently provide help desk support and diagnose end user issues
Ability to learn quickly and become proficient with using a new computer system
Design, plan, and present training on complex technical material to a wide variety of audiences
Develop and write effective training and promotional materials
Use distance training methods including conference call and webinar tools
Develop specific goals and plans to prioritize, organize, and accomplish work
Establish short-term and long-term objectives and specify the strategies to achieve them
Proficiency in Microsoft Office Suite, including Access, Excel, Power Point and Word
Document the status of projects
Use phone, email, fax, and messaging to communicate
Communicate effectively in writing, orally, electronically and in-person
Work independently and as a part of a team
" If you are: bright, motivated, skilled, a difference-maker, able to get things done, work with minimum direction, enthusiastic, a thinker, able to juggle and multi-task, communicate effectively, and lead, then we would like to hear from you. We need exceptionally capable people for this role for our client, so get back to us and tell us why you think you are a fit. "
About Us:
Tri-Force is one of the fastest growing companies in the Philadelphia region receiving the award 5 times and 3 times(Ranked #931 2021) on Inc. 5000 fastest growing companies in the USA. Tri-Force Consulting Services, Inc. is an established consulting services firm offering innovative solutions to Government and Commercial sectors. We specialize in building customized software application solutions such as knowledge management systems, business intelligence, data analysis, database support and maintenance, data warehouse implementation and support, systems architecture, and systems integration for our clients. Our technical competencies are in Java,.NET, SharePoint, PHP, Business Intelligence (Cog nos, Data Warehouse), mobile applications platforms (iPhone, iPad, Android, Blackberry), and various other technologies. We also specialize in providing resources to manage infrastructure projects. Tri-Force is one of the fastest growing companies in the Philadelphia region, receiving the award 5 times and 2 times on Inc. 5000 fastest growing companies in the USA.
Reference : Support and Training jobs
Reference : Support and Training jobs
Published at 17-07-2024
Viewed: 37 times
Viewed: 37 times