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Location: Eugene, OR
Categories: Information Technology, Computer and Information Science
Department: Information Services
Classification: Info Technology Consultant 3
Appointment Type and Duration: Regular, Ongoing
Salary: $28.13 - $45.60 per hour
FTE: 1.0

Review of Applications Begins
August 5, 2024; open until filled

Special Instructions to Applicants
To be considered for this position, submit a complete application that includes an online application, resume, and cover letter addressing how you meet the minimum and preferred qualifications.

We are interested in finding the best candidate for the position. We encourage you to apply, even if you don’t think you meet every one of our preferred qualifications--use your application to let us know what is meaningful to you about the role and what transferable skills or other qualities you would bring.

Department Summary
Information Services (IS) is the central information technology unit at the University of Oregon and provides wide ranging services to campus. Information Services consists of four major functional areas: Customer Experience, which serves as the key contact point for interactions with campus clients and customers; Applications & Middleware, which manages and supports applications, integration services, identity management and data management; Information Security, which helps protect virtual or physical information; and Technology Infrastructure, which provides administration and support for the software, hardware, and services needed to support the campus IT environment. Information Services also includes the Advanced Network Technology Center. IS works closely with the Network for Education and Research in Oregon.

Established in 1876, the University of Oregon offers a breadth and depth of curricula with more than 270 academic programs and provides the opportunity to work at a respected research university with a strong holistic, liberal arts foundation. The UO also has a history of political and social involvement that embraces diverse beliefs, cultures, and values, and it is committed to environmental responsibility.

The university is also proud of the Phil and Penny Knight Campus for Accelerating Scientific Impact, an initiative specifically designed to fast-track scientific discoveries and the process of turning those discoveries into innovations that improve the quality of life for people in Oregon, the nation and beyond. Information Services collaborates with Research and Innovation and our schools and colleges to support the research, teaching, and learning mission of the university.

Eugene is the home of the University of Oregon. Located in the lush Willamette Valley, Eugene is well-known for outdoor pursuits like running, cycling, rafting, and fishing, as well as arts, music, crafts, brewing, wine-making, and community-supported agriculture. With branches in Portland and on the Oregon coast, the UO is deeply connected to Oregon's natural and cultural treasures.

Position Summary
Reporting to the Associate Director for Enterprise Device Management, this position will handle a variety of technology support needs for our device management team, supporting operations including hardware lifecycle management; troubleshooting of computers and peripherals; support of custom and commercial endpoint management tools; support and troubleshooting of endpoint computing devices, productivity and enterprise applications, security products; and support for our computer labs team on-campus operations.

This position will play an important role as subject matter expert for technicians on use of custom and commercial tools for endpoint management and will assist other technology professionals in the use of those tools. This position will serve as an escalation point and advanced troubleshooting expert for other IT professionals. They will create and maintain documentation in collaboration with EDM administrators and Lab administrators.

This position requires daily on-site work at the Eugene campus and is not eligible for remote work.

We welcome applications from candidates with diverse professional backgrounds, and we acknowledge that the professional competencies for this role can be developed through a variety of ways.

Minimum Requirements
• This classification requires a basic foundation of knowledge and skills of technology and information systems generally obtained through an AA degree in computer science, information systems, educational technology, communications, or related fields, or similar certified course work in applicable fields of study and at least one year of related work experience.

Professional Competencies
• Proven capability to provide advanced technical troubleshooting, including reviewing workflow and configuration, running diagnostics, performing log interpretation and research to provide root cause analysis for complex issues.
• Demonstrated proficiency supporting multiple platforms, including MacOS and Windows.
• Excellent communication skills and ability to disseminate information to people of diverse backgrounds, multiple skill levels and technical abilities, using both written and verbal methods.
• Demonstrated ability to cooperatively work with others of diverse backgrounds and skill levels and lead joint projects.
• Proven capability to serve as a subject matter expert, provide support and escalation to others and provide cross training with other technical professionals.
• Ability to work independently, within a collaborative team environment.
• Maintain a respectful workplace and model a positive and proactive attitude.

Preferred Qualifications
• Experience in higher education IT.
• Experience supporting MacOS and iOS devices that are enrolled in JAMF for MDM.
• Experience supporting Windows devices that are enrolled in Microsoft Endpoint Management suite for device management.
• Experience with supporting computer lab environments.
• Experience in creation and maintenance of technical documentation.
• Experience in training technical professionals.
• Experience managing customer support requests using an IT Service Management system.
Reference : Enterprise Device Management (EDM) Operations Technician jobs

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Published at 17-07-2024
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