Product Operations Associate at Jobisite / America Jobs

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Product Operations Associate

at Jobisite in City of London

🎯 Atlys' mission is to enable every person on earth to travel freely.

At Atlys, we believe that the path to creating a more open world is by making it efficient to travel. Travelers cite visas as the most frustrating pain point, and we're starting by automating that completely. We're looking for talented people who are interested in building the future of travel alongside us.

Building technology to increase global movement liquidity will be one of the most exciting developments in decades. If you are curious why the smartest people want to work at Atlys, read this post.

Job requirements

We are seeking a Russian-speaking Product Operations Associate to join our dynamic team in London, located near the Barbican underground station.

The Job:

1. Visa Application Management:
- Scrutinize documents and collect applications for visa processing.
- Record and maintain accurate application data with zero errors.
- Ensure timely and precise data entry into the system.

2. Customer Service:
- Address customer and applicant queries in person, via email, or over the phone.
- Provide information about Value Added Services and ensure their delivery to applicants/customers.

3. Financial Transactions:
- Handle cash and bank-related transactions as assigned, ensuring 100% accuracy and compliance.

4. Logistics & Administration:
- Oversee the administration and logistics of passport delivery to consulates, applicants, or logistic partners.
- Adhere strictly to standard operating procedures, manuals, and compliance requirements without deviations.

5. Customer Experience:
- Encourage applicants to provide feedback on services and overall experiences at the application center.
- Maintain high levels of customer satisfaction by ensuring smooth and timely processing within the mandated Turnaround Time (TAT).

6. Support & Collaboration:
- Assist the Deputy Manager/Operations Manager in executing projects and initiatives.
- Deployment of Product: Contribute to the deployment and continuous improvement of our product by building tech solutions to solve real-world problems and iterating based on feedback and changing requirements.

The Ideal Candidate:

1. Language Proficiency:
- Fluent in Russian (both spoken and written).
- Excellent command of English.

2. Technical Skills:
- Strong computer skills with proficiency in MS Office.
- Good typing speed and accuracy.

3. Customer Handling:
- Skilled in addressing and resolving customer queries and complaints effectively.

4. Problem-Solving:
- Ability to innovate and improve processes to enhance productivity and cost efficiency.

5. Interpersonal Skills:
- Strong communication and multitasking abilities, ensuring a seamless customer experience.

6. Experience and Mindset:
- Freshers to 3 years of experience in a similar role, with a passion for problem-solving and the ability to thrive in a fast-paced environment.
- A hustler mentality: you are proactive, adaptable, and eager to learn and take on new challenges to drive the business forward.
Reference : Product Operations Associate jobs

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