Quality Assurance Coordinator II - Milwaukee, WI at Jobisite / America Jobs

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Quality Assurance Coordinator II - Milwaukee, WI

at Jobisite in Wisconsin

Join our team in Milwaukee, Wisconsin as a Quality Assurance Coordinator II for the WI W2 (Works) program. You'll play a pivotal role in maintaining and enhancing service quality, ensuring compliance with regulatory standards, and optimizing client satisfaction.

The ideal candidate will be proficient in Excel and possess prior experience with W2 programs, demonstrating strong skills in data analysis and program management.

Join us in contributing to the success of the WI W2 program through excellence and continuous improvement in service delivery.

Why Maximus?
💰 Competitive Compensation - Quarterly bonuses based on performance included!
🛡️ Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
🌟 Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
🏝️ Paid Time Off Package - Enjoy PTO, Holidays, and sick leave, along with Short- and Long-Term Disability coverage.
🌱 Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
🏆 Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
🌈 Diversity, Equity, and Inclusion Initiatives - Join a workplace committed to fostering diversity and inclusion.
📚 Tuition Reimbursement - Invest in your ongoing education and development.
🎁 Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
🌟 Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
📚 Professional Development

Essential Duties and Responsibilities:

Responsible for evaluating staff members on the quality of work performed as measured against project standards, contractual requirements and performance measures.
Evaluate agent performance/behavior/adherence to project business rules/policies and provides feedback to designated Quality Assurance Specialist/Quality Assurance Supervisor as a continuous method for process improvement.
Assist with the development, design and recommend strategies or activities intended to improve performance in Call Center Operations.
Assist with the development, analysis and distribution of project reports and performance indicators.
Regularly assess the knowledge needs of the staff related to processes and policies regarding the client/contract operations and develop plans to meet those requirements.
Communicate Quality Assurance findings effectively with necessary project staff to support and further quality assurance goals.
Assist with monitoring performance and meeting contractual requirements.
Remain up-to-date on policies and procedures for all operations, assists in developing new procedures, and updates existing procedures when changes occur.
Assist in the production and update of staff resource materials including quick reference guide, matrices, charts, and workflows.
Assist with staff training, as necessary.
Attend and participate in assigned classroom and CBT training courses.
Actively reviewing daily, weekly, and monthly reporting

Minimum Requirements

High School diploma or equivalent with 2-4 years of experience.
May have additional training or education in area of specialization.
Work on assignments that are routine in nature, with responsibilities easily learned on the job.
Acquire job skills and learns applicable policies and procedures to complete routine tasks.
Able to read, understand & perform assignments within prescribed guidelines.
Communicate routine information in a clear and accurate way with internal & external contacts.
Attention to detail
Great communication skills
Prioritizing task and being organized

#HumanServices #LI-Onsite

Reference : Quality Assurance Coordinator II - Milwaukee, WI jobs

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